SHIPPING POLICY AND INFORMATION
All accessory orders $50 and up ship FREE.
Anything $49.99 or below will ship for a flat rate of $9.99.
Shipping rates on LTL shipments (over 150 lbs.) is $199.
Shipping & Delivery
At Blackstone, we are committed to delivering your purchase within the contiguous U.S. in a timely manner.
We are doing everything in our power to get you everything you need, but with high demand and shipping companies functioning well over capacity, there have been unavoidable service delays. We apologize for any disappointment or hardship this may cause, but we will strive to ship orders as quickly as possible. We appreciate your understanding and patience.
Our warehouse is closed December 26 - December 30 due to our year-end inventory audit. Because of this expect shipments to be delayed 4 or 5 days. Sorry for the inconvenience.
If your order is being delivered curbside with a lift gate (griddles over 150 lbs), it may take up to 5 business days for your order to ship out.
Please rest assured that if you have been provided tracking information, your package has been shipped and is on its way to you. Please be patient as you wait for your tracking to update—it is still on its way to you even if the package hasn’t been scanned in.
If there is a problem with how your order arrives, you have questions or concerns, please contact us! We want to help make it right.
Returns and Cancelations: Click Here
We ship from Utah.