Refund policy

Purchases made through blackstoneproducts.com or Blackstone Customer Service that are unused and in their original packaging may be returned within 30 days of the original purchase date. Please include a copy of the invoice or packing slip in any returned product.

To initiate a return, please get in touch with our Customer Service department at 435-252-3030 Ext. 1 during our business hours (7 AM to 5 PM MST, Monday through Friday) to receive an RMA (Return Merchandise Authorization) number and return instructions. Refunds of the purchase price, less a 10% restocking fee, will be credited back to the purchaser's credit or debit card within ten business days of receiving the returned product.

Please note that all product bundles on our website are sold as complete units, and partial returns will not be accepted. Any shipments sent collect on delivery will not be accepted. Return shipping charges are the responsibility of the customer.