Do I have to use the installation jacket?
If any part of the cabinet or structure you have selected for use with your griddle is made from combustible materials (wood, plastic, etc.) your griddle MUST be used with the Blackstone insulating jacket. For your safety the insulating jacket must be permanently secured to your cabinet or structure. Please note, even with the use of an insulating jacket, any vertical combustible construction (walls, backsplash, etc.) must be 6 inches away from the appliance.
Please note we do have installation jackets that are sold separately, SKU 6430 and SKU 6228. The dimensions of these jackets are different then the dimensions of the griddle & jacket combos.
Do I need a vent hood?
If installed under overhead combustible construction, the griddle must be installed in conjunction with a suitable Ul710 or UlC S646 approved heavy duty vent hood only.
How far away does the griddle need to be from combustible material?
At least 6” distance from the sides and back of the appliance to vertical combustible construction (36” if the jacket is not used).
Can I put the griddle in a sheltered outdoor area?
All openings must be permanently open; sliding doors, garage doors, windows or screened openings are not considered permanent openings.
An appliance is outdoors if installed with shelter, no more inclusive than below.
What cover works with this griddle?
Unfortunately, we don’t any covers currently available for drop in griddles. Our design team is aware of a need for these covers, and hopefully, we will have some available soon.
Do you offer Extended warranties?
Your unit comes with a one-year manufacturer warranty for replacement parts. If you would like to purchase an extended warranty at any point during that first year, please contact us and be sure to register that unit to activate your manufacture's warranty. If you'd like to order, you can call our customer support line at (435) 252-3030 Ext. 1 or sales at Ext. 2 during our business hours (7 AM to 5 PM MST, Monday through Friday).
Low Flame?
These units are more efficient and use much less gas than even a traditional griddle. Because of this, the flame itself is quite small and should heat normally. However, if you have a temperature or heat issue, then please review the gas connection by resetting your regulator and checking connections for any leaks.
Our griddles are made to run off of a standard 15-20lb tank via our hose and regulator, which will regulate the gas flow to 0.5 psi. If you are using natural gas, you can use our RP 5249 Natural Gas conversion kit, exclusively sold on our website.
How do I season my griddle?
To start off, get a bowl of warm, soapy water and a dish towel to wipe down your griddle top and remove any dust or debris. Then, rinse your griddle top clean. Once clean, heat your griddle on high heat until your griddle top changes color. At that point, use tongs to hold a paper towel or cotton cloth and spread 2-3 tablespoons of your seasoning oil across the griddle surface. When seasoning your griddle top, remember to use a thin and even layer of oil—the thinner the layer of oil, the easier it will be to burn it off. The heat of the griddle will break down the oil and bond it to the metal, creating a new polymer that acts as a stick resistant and protective layer over the griddle. You will know it is done when it stops smoking. You will want to repeat this 3-4 times for your initial seasoning. Your first couple cooks, food might stick a little. Don’t worry--just keep cooking and oiling it before and after each use. As the seasoning builds, the better your griddle seasoning will get. Remember, your griddle top is made of steel. If needed, it is easy to resurface and re-season again.
What do I do in between cooks on my griddle?
Before you cook on your griddle, wipe a very thin layer of any cooking oil on it. After you’re done cooking and you’ve scraped and cleaned your griddle, add a very thin layer of Blackstone’s Seasoning & Conditioner or cooking oil to your griddle and spread it around with a paper towel or cotton cloth. This will protect it from the elements and prep it for your next cook.
What oil is best to use?
After years of testing and cooking on griddles we created our own mixture. The Blackstone Seasoning and Cast Iron Conditioner is the best and easiest way to get consistent results. This unique blend of oils combines the best of many different cooking oils. You can purchase the Blackstone Seasoning and Cast Iron Conditioner at select retailers as well as on our website here.
How do I clean my griddle top?
Griddle tops are similar to cast iron in their use and care. When cleaning either, the most important things to remember are you should use minimal water, never use soap, and always finish with a light layer of oil to protect your seasoning.
What's covered? 
